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Legal & Compliance

Privacy Policy

At Elox, we value the trust of our global partners. This policy outlines how we collect, protect, and use your business information in strict compliance with international standards.

Last Updated: October 2023

1. Information We Collect

As a B2B supplier, we collect minimal information necessary to facilitate commercial transactions, provide accurate quotations, and manufacture custom equipment. This includes:

  • Contact Information: Name, business email address, phone number, and company address.
  • Project Details: Technical specifications, CAD drawings, kitchen layouts, and branding requirements (for OEM/ODM).
  • Transaction Data: Shipping preferences, billing information, and purchase history.

2. How We Use Your Information

Your data is used exclusively for business purposes related to the supply of commercial kitchen equipment:

Quotation & Processing

To calculate shipping costs, prepare proforma invoices, and process manufacturing orders.

Communication

To update you on production status, logistics arrangements, and clarify technical specifications.

3. Data Protection & Non-Disclosure

We implement strict security measures to protect your proprietary designs and business data.

Strict No-Sharing Policy: We do not sell, trade, or transfer your personally identifiable information to outside parties.

Exceptions include trusted third parties who assist us in operating our website, conducting our business (e.g., freight forwarders, customs brokers), provided those parties agree to keep this information confidential.

4. GDPR Compliance & Your Rights

For our partners in the European Economic Area (EEA), we process data in accordance with the General Data Protection Regulation (GDPR). You have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data from our systems when it is no longer necessary for the purpose it was collected.
  • Right to Opt-Out: Unsubscribe from marketing communications at any time.

5. Contact Us

If you wish to exercise any of your rights, request data deletion, or have questions regarding this policy, please contact our data protection team directly.

Data Privacy Officer

Elox Equipment Co., Ltd.

yiangela995@gmail.com
Xingfu, Boxing County, Shandong, China